Talk is cheap and so is the barato opinions of impatient motherfuckers that want their money in a hurry. But always remember that at the end of the day, we've done the best we could and leave all that bullshit at work where it belongs.
There are times where you won't know how to respond to a specific request because you've never done it before. And there are also times where you'll have to walk away when a guest starts to push those familiar wrath buttons.
You know, the kind of buttons that get someone punched in the face. And since some of us NEED a job at any given moment, we gotta sometimes eat shit and move on. I'm not one to grovel or make excuses, probably because I don't think that far ahead and have too much pride for that.
So when it's time to refrain yourself from slapping the shit out of a guest, walking away is probably the better judgement. I'm also going to add that when walking away, to notify the guest that you'll be doing so and explain that there are protocols that need to be met in order for you to process their request.
And you'll probably get insults about how you do your job and that they'll call your boss to get you fired. But in actuality, it takes a lot more than that to get fired. So their feeble attempt to get their money faster is far easier to take than cracking them in the skull and calling it a day. Hell you might as well take the money and run, because it sure as hell would be your last anyway. But who wants to run away with a shitty $1600 bucks anyway?
Just do what you gotta do to keep your job until something better comes along and deal with the guests bullshit and barato tips.